Level II Support Technician - Office & Field - Boston

Position Overview: Seeking a technically strong support individual for our Boston market that enjoys (and shows passion) in resolving broadband/Internet technical issues for our residential customers. The technology we play in: Wi-Fi, network routers/switches, mobile and desktop devices, and large wireless systems.

This position responsibilities include: 

• Communicating with customers via telephone and email to gather information on specific technical problems.
• Timely identification, investigation, resolution, root cause analysis and replication of technical issues.
• Directly resolve problems with system configuration changes or recommended follow-up actions
• You will provide email and telephone support to customers when in your home office. 
• You will also dispatch to residential customers to resolve issues in their apartments (greater Boston area) 

Position Requirements: 

• Experience/Technical Degree – Proven experience with a degree in Information Systems, Computers, Telecommunications or technical institute (low voltage) 
• Experienced with setting up and configuring access points, routers and running/terminating/testing data cables. 
• Enjoys speaking/working with customers, good verbal and written (e-mail) communication skills.
• This position requires good technical problem-solving skills. Areas including networking, Wi-Fi, POE, date cabling and computer systems.
• Experience working with and troubleshooting networking equipment – switches, access point, router, etc.
• Hybrid work opportunity. Work from home/remote when on shift for telephone/email support and in field when resolving problems in customer's apartments.
• Valid driver's license, clean driving record. 
• Personal vehicle required for travel needed for field work  (will be reimbursed ) 

Company Description: Natural Wireless is a growing fixed wireless broadband provider serving residential subscribers, commercial businesses, and high-profile events in New York City, Miami, Philadelphia and now Boston. Our advanced broadband network provides superior reliability and performance with speeds up to 10Gbps with best-in-class value. As a fully vertically integrated high technology organization that promotes from within, we assure high quality product and service for our customers while enabling significant team member career growth. As a financially self-sufficient organization, the company has exhibited growth and financial stability for close to 20 years, in all economic times. If you enjoy working with and learning about new technologies, strive to build, welcome a challenge, and strongly value individual growth and passion, we encourage you to apply. Learn more about us at www.naturalwireless.com

Benefits: 

• 401 (k) and employer matching
• Direct deposit  Competitive Salary
• Vacation, PTO and Paid Holidays
• Health Insurance
• Forwarding Looking Organization

Job Type: Full-time

Salary: Between $22 and $27 an hour